Implementation Manager

Motivity is seeking a dedicated Implementation Manager to join our onboarding team and drive the successful deployment of our solutions. In this role, you will serve as the primary point of contact for new customers, ensuring a seamless transition from the sales process to long-term success by focusing on rapid value realization and effective product adoption.

Key responsibilities

• Lead the end-to-end implementation process for new customers while managing project timelines and milestones.
• Coordinate cross-functionally with internal teams to ensure a smooth handoff and consistent customer experience.
• Deliver engaging training sessions tailored to various technical skill levels to drive platform adoption.
• Monitor implementation metrics, identify potential risks, and proactively resolve customer pain points.
• Maintain accurate project documentation and contribute to the continuous improvement of our onboarding processes.

Requirements

• 3-5 years of experience in implementation, onboarding, training, or customer success roles.
• Proven track record of managing successful software or SaaS implementations.
• Strong project management skills with the ability to handle multiple projects simultaneously.
• Exceptional communication and presentation skills, with the ability to explain complex concepts clearly.
• Solid knowledge of ABA or related fields is highly valued, alongside a proactive, customer-centric mindset.

What we offer

• The opportunity to work in a fully remote environment with a focus on high-impact customer outcomes.
• A collaborative culture that values accountability, problem-solving, and continuous learning.
• The chance to influence product adoption and directly impact customer retention and growth.