Implementation Engineer

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At Silent Eight, we develop our own AI-based products to combat financial crimes that enable things like money laundering, the financing of terrorism, and systemic corruption. We’re a leading RegTech firm working with large international financial institutions such as Standard Chartered Bank and HSBC. Join us and help make the world a safer place!

We are looking for a professional whose main objective will be to ensure the successful deployment, integration, and stable operation of Silent Eight solutions in customer environments, along with providing expert technical support.

Responsibilities

• Deploy and configure Silent Eight solutions in customer environments (SIT, UAT, PROD), ensuring successful integration according to project requirements and the Statement of Work (SOW).
• Troubleshoot and resolve technical issues (including escalated service desk tickets), perform Root Cause Analysis (RCA), and implement fixes or workarounds in collaboration with solution development teams.
• Work closely with Solution Architects, Project Managers, and client IT teams during deployments, solution validation, and the onboarding process to ensure smooth handover and alignment.
• Participate in optimizing internal processes and tooling. Support DevOps-related tasks, including CI/CD automation, deployment scripts, and environment setup for internal tools.
• Contribute to the creation and maintenance of technical documentation (installation guides, runbooks, troubleshooting playbooks) and gather client feedback to identify process improvements.
• Be flexible to support urgent escalations (Severity 1 incidents) outside of regular business hours (on-call duty).

Requirements

• Experience with CI/CD tools (Jenkins or similar), basic Kubernetes operations, and proficiency in Linux environments.
• Familiarity with observability and monitoring tools (e.g., Grafana, Prometheus).
• Ability to use scripting languages (e.g., Python, Bash/PowerShell) for task automation.
• Capability to diagnose issues across application, infrastructure, and data layers.
• Experience managing tasks, reporting progress/risks, and following priorities in systems like Jira.
• Exposure to cloud platforms (AWS, Azure, GCP) and experience with Infrastructure as Code (Terraform, Ansible) is a strong plus.
• Strong communication and teamwork skills to collaborate effectively with developers, architects, PMs, and clients.
• Ability to communicate clearly with customers in English (mandatory).
• Confident use of AI to speed up troubleshooting, documentation, and problem analysis.
• Curiosity and willingness to learn and explore new technologies.

Our Technology Stack:

• Work methodology: Scrum
• Main technologies: Java, Spring Boot, Python
• Database: PostgreSQL
• Cloud: AWS
• AI: ChatGPT, Cursor, Windsurf
• CI/CD: Jenkins, GitHub
• Issue tracking tool: Jira
• Knowledge repository: Confluence, Google Drive
• Freedom to choose tools: Yes

We offer

• Engagement type: B2B contract
• Competitive salary
• Paid days to balance your work and life in a way that suits you best
• Location: Fully-remote, forever
• Career growth: Promotion and great development opportunities within the organization
• Passionate leadership
• Collaborative team
• The chance to be an integral part of an award-winning, fast-growing RegTech company that values a friendly working atmosphere.

Our Culture

• You will be co-creating our business solutions
• We believe that your feedback allows us to create the best solutions as well as adjusted work culture. You will have a real impact on the growth of the company and the product we develop.
• Experienced team
• We aren’t your run-of-the-mill tech start-up. At Silent Eight, everyone is a leader in their own field with perspective and experience shared across teams and departments.
• Development-centric
• Because learning never ends, we empower our employees to invest in themselves. We provide a range of resources such as paid Development Days, in-house training, lunch-and-learns, etc. to make sure our employees are continuing to grow each day.
• Team building events
• We know that our success is only possible if we work together as a team. We are a group of passionate individuals united by a common mission. Therefore we like to meet together regularly to connect not just as coworkers, but as

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