Implementation Engineer

dotLinkers is seeking a skilled Contact Center Implementation Engineer to join a leading technology company specializing in cloud-based SaaS Contact Center solutions. In this role, you will be responsible for designing, configuring, and deploying advanced communication platforms that integrate voice, chat, email, and AI-driven automation tools for diverse organizational clients.

Key responsibilities

• Design technical implementation concepts, including complex system integrations and networking configurations.
• Configure, deploy, and perform rigorous testing of Contact Center solutions to ensure operational excellence.
• Collaborate directly with clients to translate business requirements into functional technical solutions.
• Prepare comprehensive technical documentation and provide ongoing support for system maintenance and development.
• Analyze technical issues and proactively identify opportunities to improve implementation standards and internal processes.

Requirements

• Strong understanding of Contact Center terminology, processes, and reporting KPIs.
• Practical experience with SQL, database management, and working with REST APIs and Web Services.
• Knowledge of technical aspects within omnichannel environments, including voice, video, and digital channels.
• Solid grasp of IP networking fundamentals.
• Professional proficiency in English, enabling effective communication during technical meetings and client escalations.

What we offer

• Fully remote work environment with high levels of independence and project ownership.
• Access to a dedicated training and development budget to support your professional growth.
• Flexible contract options including B2B or permanent employment.
• Comprehensive benefits package including health insurance and sports memberships.
• A collaborative, informal atmosphere with minimal bureaucracy and real influence on project delivery.