HR Operations Analyst - 11710

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. The Impact of a HR Operations Analyst at Coupa: The HR Operations Analyst is a key contributor to the HR Operations team, responsible for advancing the efficiency, consistency, and global standardization of core HR processes and data management. This role acts as a subject matter expert, serving as a point of escalation for transactional support, driving process improvements, and building strong relationships with a dedicated client group to ensure seamless HR service delivery. What You'll Do: Identify, analyze, and implement opportunities for continuous improvement across HR Operations processes, focusing on efficiency, global consistency, and best practices. Document, review, and maintain standardized HR process documentation and knowledge articles to ensure accuracy and consistency worldwide. Lead minor HRIS system configuration changes and testing to support process enhancements and rollouts. Serve as the Tier 2 point of contact for resolving complex or escalated employee inquiries and data-related issues that cannot be resolved by the HR Operations Analyst I. Conduct advanced data audits and reconciliation across multiple HR systems to ensure the highest level of data integrity, quality, and compliance. Provide backup transactional and administrative support to the HR Operations Analyst I team during peak times, absences, or system upgrades. Act as a dedicated HR Operations partner for a specific client group (e.g., a business unit or region), focusing on their unique operational needs and service delivery requirements. Mentor and train HR Operations Analyst I team members on new processes, system updates, and best practices for handling routine and complex requests. Collaborate closely with HR Business Partners (HRBPs) and other HR functions (e.g., Compensation, Benefits) to ensure operational processes align with business unit strategies. Participate in and often lead foundational HR projects and initiatives (e.g., annual enrollment, system implementations, policy updates) as the HR Operations subject matter expert. Develop and generate specialized HR reports and metrics to provide insights into operational efficiency and support strategic HR planning. What You Will Bring to Coupa: A minimum of 2 years of progressive experience in an HR Operations, HRIS, or similar administrative/analytical role. Demonstrated experience with HRIS (Human Resources Information Systems) or other complex data management tools, including experience with data auditing and reporting. Proven ability to analyze processes and propose/implement solutions for efficiency and standardization. Exceptional customer service mindset with advanced written and verbal communication skills, including the ability to communicate technical information to non-technical audiences. Strong organizational skills and high attention to detail are a must. Advanced Proficiency in Microsoft Excel (pivot tables, VLOOKUPs) for data analysis and reporting. The ability to handle highly confidential information with discretion and professionalism. A proactive, resourceful, and critical thinking approach to complex problem-solving.