Healthcare Account Manager

AdeptID is an AI-first talent company revolutionizing healthcare staffing by combining deep domain expertise with proprietary technology. We are seeking a dedicated Healthcare Account Manager to join our team and manage relationships with healthcare facilities, ensuring seamless communication and high-quality staffing outcomes.

Key responsibilities

• Serve as the primary point of contact for hospitals and healthcare facilities, building strong consultative relationships through regular engagement.
• Manage the end-to-end job order process, ensuring accuracy and effective coordination with the recruiting team to meet client needs.
• Monitor account performance metrics, including fill rates and time-to-fill, to identify trends and strategic growth opportunities.
• Resolve client issues promptly and professionally to maintain high levels of service excellence and long-term satisfaction.
• Collaborate with business development and operations teams to facilitate smooth client transitions and account expansions.

Requirements

• 3+ years of experience in account management, client services, or staffing operations, with a preference for healthcare industry experience.
• Prior experience as a clinician is highly valued as you will be joining a team of professionals with clinical backgrounds.
• Strong understanding of healthcare staffing workflows, including credentialing timelines and VMS platforms.
• Proven ability to manage multiple client relationships simultaneously in a fast-paced, dynamic environment.
• Excellent communication, interpersonal, and problem-solving skills with proficiency in staffing technology platforms.

What we offer

• Comprehensive benefits package including health, dental, and vision insurance.
• Generous paid time off and flexible work arrangements.
• Opportunities for professional development and career advancement within a collaborative, success-driven culture.
• Performance-based bonus structure to reward your contributions to account growth.