Head of Supply Chain and Operations

ScaleJet is seeking a strategic Head of Supply Chain and Operations to lead its end-to-end operational ecosystem. This fully remote role involves managing supply planning, logistics, procurement, and customer service to drive the growth of an international e-commerce brand specializing in high-quality outdoor and fitness products.

Key responsibilities

• Develop accurate reordering forecasts and lead strategic inventory planning to support growth across all marketplaces.
• Coordinate end-to-end shipments with suppliers, carriers, and 3PL partners while optimizing storage and logistics costs.
• Oversee purchase order management and negotiate freight and logistics quotations through competitive bidding.
• Design and implement standard operating procedures to improve efficiency, accuracy, and scalability across all functions.
• Lead the customer service department to ensure high satisfaction metrics and resolve fulfillment issues effectively.

Requirements

• At least 5 years of experience in supply chain operations and logistics within an e-commerce or Amazon FBA/FBM environment.
• Proven ability to lead and develop cross-functional teams while working in a fast-paced start-up culture.
• Advanced proficiency in data analysis, reporting, and tools such as Excel or Google Sheets.
• Strong organizational skills with the ability to work independently and make decisions with minimal supervision.
• Excellent communication skills in English, both written and spoken.

What we offer

• Fully remote work environment with flexible working hours.
• Competitive compensation package complemented by yearly bonuses.
• Opportunity to lead early-stage development of new products and influence company strategy.
• Creative freedom and significant ownership over operational processes and product launches.
• A collaborative, growth-oriented culture that values initiative and analytical thinking.