Head of Operations

Partyhat is seeking a strategic Head of Operations to lead our Customer Support and Withdrawal teams within our People & Culture department. This role is designed for a high-impact leader who can manage a 24/7 global engine with precision, ensuring operational integrity and elite customer experiences at the frontier of the Web3 economy.

Key responsibilities

• Lead and scale global Customer Support and Withdrawal teams to ensure 24/7 performance and accuracy.
• Design and implement handover protocols to maintain seamless execution across all time zones.
• Oversee withdrawal and payment queues, serving as the final point of escalation for high-value transactions.
• Optimize workflows and systems to resolve friction points and improve team efficiency.
• Utilize data analytics to track response times, withdrawal speeds, and overall operational ROI.

Requirements

• Proven experience as a leader of decentralized, 24/7 teams with a focus on elite execution.
• Strong systems thinking skills with the ability to turn complex processes into streamlined protocols.
• High availability to manage global operational shifts, surges, and high-value escalations.
• Deep Web3 literacy, including understanding of digital assets, wallet security, and crypto-native environments.
• Analytical mindset with a focus on managing throughput, error rates, and resolution metrics.

What we offer

• Extreme autonomy to build and execute your vision for our support and payment engines.
• The opportunity to lead teams that define the reputation of a global brand.
• A fast-paced culture that prioritizes innovation, protection, and market-leading performance.
• Significant growth potential for leaders who take extreme ownership of critical business functions.