Head of Customer Success (EMEA & APAC)

Voucherify is the Incentive Optimisation Engine for modern growth teams, helping brands move beyond static discounts with flexible, API-first incentives. We are seeking an experienced Head of Customer Success to lead our EMEA and APAC operations, ensuring our customers realize measurable value and grow with us over the long term.

Key responsibilities

• Own the EMEA and APAC Customer Success strategy, driving Net Revenue Retention through high satisfaction, predictable renewals, and faster time to value.
• Build and lead a high-performing team of Customer Success Managers and Technical Account Managers.
• Partner with Sales and GTM teams to ensure seamless handovers and expansion driven by real customer outcomes.
• Act as a lead for key accounts, building trusted relationships and guiding customers through complex technical and organizational challenges.
• Champion the voice of the customer, turning insights into actionable feedback for our Product and Marketing teams.

Requirements

• Over 7 years of experience in SaaS with a proven track record leading Customer Success for mid-market and enterprise accounts.
• Technical fluency with a strong understanding of API-first architectures and the ability to translate technical capabilities into business outcomes.
• Commercially minded with a deep understanding of how retention and expansion connect to revenue growth.
• Strong cross-functional operator capable of influencing Product and Sales teams without formal authority.
• Effective communicator able to engage in strategic conversations with executive-level stakeholders.

What we offer

• Custom benefits package curated to support you and your family.
• Real ownership and executive trust, with the autonomy to shape how Customer Success operates at scale.
• Stability within a bootstrapped, profitable company that prioritizes long-term security and a healthy work-life balance.
• The opportunity to work with a senior, high-impact team known for exceptional customer satisfaction and technical credibility.
• A fully remote work environment that prioritizes results and flexibility.