Growth Product Expert - Loyalty

Trafilea is a leading consumer tech platform dedicated to transformative brand growth, building the AI-driven engines that power the next generation of global e-commerce brands. We are currently seeking a creative and results-oriented Growth Product Expert to join our Subscriptions Tribe and help scale our loyalty programs into high-performing initiatives that drive recurring revenue and maximize customer lifetime value.

Key responsibilities

• Own subscription growth experiments across our loyalty programs, turning hypotheses into MVPs and quick-win pilots.
• Map and optimize subscription journeys, including onboarding, renewal, and cancellation flows, to reduce friction and improve retention.
• Execute data-driven initiatives with clear KPIs, such as churn reduction and LTV uplift, while sharing insights through detailed reporting.
• Collaborate daily with cross-functional teams including Product, Marketing, CX, BI, and Tech to align on roadmap priorities.
• Design bold retention mechanics and personalization flows based on customer feedback, cohort analysis, and behavioral signals.

Requirements

• 4-6 years of professional experience in Growth or Product roles within e-commerce or SaaS environments.
• A strong growth-marketing mindset with the ability to design hypotheses, test quickly, and iterate on a weekly basis.
• Fluency in cohort analysis, dashboard management, and key retention metrics like churn and LTV.
• Execution-driven approach with hands-on experience in no-code pilots, flow-building, and CRM triggers.
• Excellent communication skills with a focus on async documentation and data-driven storytelling.

What we offer

• The opportunity to work within a dynamic, diverse, and talented global team.
• A tech-led environment that prioritizes AI and automation to scale globally loved brands.
• A culture that values fast testing, rapid growth, and professional development.
• Full remote work flexibility, allowing you to contribute from anywhere in the world.