Governance and Service Management Expert

As a Governance & Service Management Expert at SGS, you will drive the global standardization, accessibility, and continuous improvement of the organization’s Knowledge Management and Service Management frameworks. You will partner with Global Process Owners and operations teams to ensure that operational documentation effectively supports service delivery, compliance, and organizational efficiency.

Key responsibilities

• Develop and implement a robust Knowledge Management framework, including documentation standards, taxonomy, and approval workflows.
• Coordinate the quality assurance of operational documentation such as policies, SOPs, and work instructions to ensure consistency.
• Administer knowledge repositories and digital platforms, optimizing search mechanisms and user experience.
• Monitor Knowledge Management KPIs and drive continuous improvement initiatives to address knowledge gaps.
• Maintain the Service Catalogue and support stakeholder engagement through workshops and capability-building sessions.

Requirements

• Bachelor's or Master's degree in Business Administration, Finance, Management, IT, or a related field.
• 3+ years of experience in Knowledge Management, Documentation Management, or Process Management within a multinational environment.
• Strong understanding of governance models, information architecture, and metadata.
• Hands-on experience with SharePoint or similar Document Management Systems and advanced Excel skills.
• Excellent analytical thinking, attention to detail, and professional proficiency in English.

What we offer

• Stable employment contract with fixed business hours in a rapidly growing global company.
• Comprehensive onboarding process and ongoing support for your individual career path.
• Extensive benefits package including private medical care, group insurance, and sports card co-financing.
• Access to an e-learning platform and specialized internal and external training programs.
• Annual bonus and participation in an employee referral program.