Global Web Payment Manager

Hornet is the world's leading queer tech company, providing a digital home for over 100 million users to connect safely. We are seeking an experienced Global Web Payment Manager to own our web and alternative payment strategy, driving revenue growth and building a resilient, global payment ecosystem.

Key responsibilities

• Develop and execute the global web payments strategy to increase revenue share outside of app stores.
• Manage relationships with PSPs, acquirers, and payment partners, including commercial negotiations and onboarding.
• Identify and launch local payment methods across diverse global markets to improve conversion and customer experience.
• Analyze payment performance, including authorization rates and decline reasons, to optimize the checkout journey.
• Define and implement strategies to reduce fraud, disputes, and chargebacks while maintaining high conversion rates.

Requirements

• Extensive experience in digital payments, fintech, or subscription-based digital businesses.
• Proven track record of managing multiple payment providers and negotiating commercial terms.
• Strong understanding of the full payment lifecycle, including recurring billing, settlement, and fraud prevention.
• Ability to translate complex payment requirements into clear technical specifications for product and engineering teams.
• Excellent analytical skills and the ability to manage stakeholders across various departments.

What we offer

• Opportunity to own a strategically important commercial function with direct impact on global revenue.
• Work within a diverse, inclusive, and mission-driven global team.
• Full flexibility of a remote-first work environment.
• Chance to contribute to products that support and empower LGBTQ+ communities worldwide.