Global Patient Services Coordinator

Oviva is on a mission to make sustainable, personalized, and clinically effective healthcare accessible to everyone. We support people living with weight-related illnesses through digital programs that improve health, build confidence, and enhance quality of life.

Key responsibilities

• Provide high-quality support via phone, email, and chat, managing both inbound inquiries and proactive outbound outreach.
• Manage the end-to-end processing of referrals, documentation requests, and surveys to ensure all requirements are met.
• Maintain data integrity in Salesforce and our CRM by updating patient records in real-time and handling documentation uploads.
• Contribute to team success by meeting targets for utilization, average handling time, and quality audits.
• Act as a vigilant point of contact for patient safeguarding, adhering to protocols and escalating concerns appropriately.

Requirements

• Professional and friendly communication skills with the ability to build rapport across multiple digital and voice channels.
• Operational agility to pivot between reactive support and proactive administrative tasks with ease.
• Technical aptitude with experience using Salesforce or similar CRM platforms for complex data entry.
• Typically 2-4 years of experience in an operations, customer service, or administrative environment.
• Proven experience in data management and multi-channel communication.

What we offer

• The opportunity to make a meaningful impact in revolutionizing digital healthcare.
• Training and development opportunities, including a personal learning allowance.
• A home working allowance to help you set up your workspace.
• Enhanced maternity, paternity, and adoption leave.