Global Controller

Customer.io is a global, remote-first company that empowers teams to send smarter, more relevant messages using real-time behavioral data. We are looking for an experienced Global Controller to lead our accounting team, sharpen our financial fundamentals, and manage our control environment as we continue to scale.

Key responsibilities

• Lead the monthly and quarterly close process, including GL, AP/AR, payroll, and account reconciliations to ensure accurate US GAAP financials.
• Serve as the technical accounting authority on subscription and usage-based revenue recognition (ASC 606) and manage equity compensation accounting (ASC 718).
• Manage and mentor a growing team of approximately seven professionals, fostering trust and professional development.
• Build and maintain a robust control framework suitable for a global, remote-first organization while overseeing the accounting systems roadmap and automation initiatives.
• Coordinate external audits, tax compliance, and statutory reporting across our distributed global footprint.

Requirements

• Over 10 years of progressive accounting experience, including significant leadership experience managing teams through other managers or leads.
• Strong foundation in Big 4 or equivalent top-tier public accounting with deep mastery of US GAAP.
• Proven track record of scaling an existing accounting function and successfully managing external audits.
• Demonstrable experience in implementing automation or AI solutions in accounting that resulted in measurable improvements.
• Excellent communication skills with the ability to partner effectively with senior cross-functional stakeholders.

What we offer

• Comprehensive medical, dental, vision, and mental health insurance coverage for you and your family.
• Generous paid parental leave and unlimited PTO to support your well-being.
• Stipends for remote work setup and wellness, alongside a dedicated professional development budget.