German Speaking Customer Support Associate with CAD 3D

Revalize is a global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, and product selection. We are currently seeking a dedicated Customer Support Associate to join our team and provide high-quality technical assistance to our international client base.

Key responsibilities

• Provide excellent customer service and support for incoming queries related to our proprietary software solutions.
• Identify, evaluate, and prioritize end-user issues to ensure timely and successful resolution.
• Author, edit, and contribute to the improvement of knowledgebase articles, FAQs, and functional documentation.
• Communicate technical topics clearly and professionally to customers through various support channels.
• Adhere to established customer service standards and escalate complex issues when necessary.

Requirements

• Expertise in using 3D CAD systems such as Inventor, SolidWorks, TENADO CAD, or AutoCAD 3D.
• Excellent written and verbal communication skills in both German and English.
• Strong problem-solving abilities and previous experience in a customer service role.
• Familiarity with the operation, installation, and troubleshooting of Windows-based software.
• Technical background in fields such as mechanical engineering, architecture, or technical drafting is highly desirable.

What we offer

• The opportunity to work in a global, fast-paced environment with a focus on professional growth.
• A collaborative team culture where your contributions directly impact customer success.
• Exposure to industry-leading software solutions and complex manufacturing technologies.