Gaming Support - T2 Ticket CS (Polish Language)

ModSquad is seeking a dedicated Polish-speaking professional to join our team as a Tier 2 Customer Support Agent for a global gaming and media brand. This fully remote role focuses on providing high-level technical support and resolving complex player issues within a fast-paced environment.

Key responsibilities

• Provide Tier 2, ticket-only support for various games and services using Zendesk.
• Document technical bugs in issue-tracking software and perform in-game testing.
• Attend client meetings and maintain clear, professional communication regarding project updates.
• Utilize extensive documentation and workflows to ensure accurate and thorough issue resolution.
• Perform translation services as needed to support the global nature of the project.

Requirements

• Fluency in Polish and strong English communication skills.
• Proven experience in customer support with a focus on technical issue resolution.
• High attention to detail and the ability to follow complex instructions precisely.
• Proactive mindset with the initiative to research information independently before responding.
• Ability to adapt quickly to frequent updates and changes in project information.

What we offer

• A fully remote work environment within a global gaming community.
• Opportunity to work on high-profile projects for a leading media and toy brand.
• Engagement in a professional, fast-paced team focused on white-glove service.
• Flexible scheduling options to accommodate a 24/7 operational environment.