Furniture & Fabric Claims Representative

Kravet Inc. is seeking a dedicated Furniture & Fabric Claims Representative to investigate, evaluate, and resolve product and installation claims for fabrics, trims, and wallcoverings. This role serves as the primary liaison between clients, purchasing teams, and installers to ensure accurate flaw assessments and high-satisfaction resolutions.

Key responsibilities

• Serve as the single point of contact for customers reporting claims regarding delivered or installed products.
• Manage daily communications via phone and email to coordinate with vendors, service technicians, and internal departments.
• Assess photographic evidence, physical samples, and technical reports to identify material defects or damage.
• Determine liability and authorize appropriate remedies, such as returns, remakes, or field repairs, in accordance with company policies.
• Collaborate with sales representatives and professional installers to de-escalate concerns and clarify installation specifications.

Requirements

• High School Diploma or equivalent educational background.
• Minimum of 3 years of professional experience in customer service claims.
• Previous experience working with luxury brands.
• Strong critical thinking and problem-solving skills with a focus on efficiency.
• Excellent communication skills and the ability to thrive in a fast-paced environment.

What we offer

• Opportunity to work in a collaborative, team-oriented environment.
• Professional development through ongoing training and department meetings.
• A fully remote role focused on delivering high-quality service and support.