Freelance Customer Success Manager – Polish-Speaking

Root Global is a mission-driven company building software to help food system enterprises achieve Net Zero. We are currently seeking a freelance Customer Success Manager to support our Polish-speaking clients on a project basis, helping them navigate our platform and drive climate performance.

Key responsibilities

• Conduct virtual training sessions for Polish-speaking customers, covering platform onboarding, data collection, and reporting features.
• Provide ongoing support during data collection phases to ensure high data quality and project completion.
• Serve as a primary point of contact for agricultural stakeholders, helping them understand the value of our sustainability tools.
• Identify and report user engagement patterns, product feedback, and potential risks to our internal Customer Success team.

Requirements

• Native-level proficiency in Polish and professional proficiency in English.
• Proven experience in Customer Success, Account Management, or customer-facing operations, preferably within a B2B SaaS environment.
• Strong ability to deliver engaging virtual training, webinars, and workshops.
• Self-organized, reliable, and capable of working independently with minimal supervision.
• Interest in sustainability, carbon accounting, or agricultural supply chains is highly valued.

What we offer

• The opportunity to work on a project basis with flexible, irregular hours that fit alongside your other professional engagements.
• Collaboration within a cross-disciplinary team of sales, product, and customer success experts.
• A fast, transparent, and uncomplicated contracting process designed to respect your time.