(fluent French & English) Technical Support Consultant (remotely)

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders to deliver secure customer and technical support. We are looking for a Technical Support Consultant to join our multicultural team and thrive in a fully remote environment while helping users across the globe.

Key responsibilities

• Provide professional technical support via phone, email, and chat.
• Troubleshoot technical issues and provide clear, step-by-step guidance to customers.
• Collaborate with internal departments to resolve complex customer inquiries.
• Document all interactions and inquiries accurately within our CRM system.
• Continuously improve support processes and maintain deep product knowledge.

Requirements

• Excellent proficiency in both English and French (at least C1 level).
• At least 1 year of experience in a customer or technical support role.
• Familiarity with CRM systems and a solid understanding of APIs, OS, and SaaS tools.
• Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
• Reliable personal computer and a stable high-speed internet connection.

What we offer

• A fully remote work environment within an inclusive international team.
• A fixed Monday to Friday schedule.
• Compensation paid in USD.
• A supportive culture built on trust and professional development.
• Access to internal health policies and referral reward programs.