(fluent English & German) Data Entry Specialist, Banking (remotely)

SupportYourApp is a global leader in Intelligent Support-as-a-Service, partnering with major tech companies to deliver secure customer and technical support. We are looking for a detail-oriented Data Entry Specialist to join our multicultural team and help maintain high standards of service for our international clients.

Key responsibilities

• Review and process incoming seizure-related documents with high precision.
• Deliver outstanding support via email to ensure customer satisfaction.
• Resolve customer issues efficiently while maintaining a deep understanding of client solutions.
• Communicate effectively with developers and cross-functional specialists to address complex cases.
• Maintain accurate records and meet established performance indicators.

Requirements

• Fluency in German (B1 or higher) and English (C1 or higher), both spoken and written.
• 6–12 months of experience in a customer support or data-focused role.
• High level of discretion and awareness regarding data protection and security.
• Strong analytical, research, and problem-solving skills.
• Tech-savvy with proficiency in Google Workspace or Microsoft-based environments.
• Reliable personal computer with a stable high-speed internet connection.

What we offer

• Fully remote work environment within an inclusive international team.
• Fixed working schedule from Monday to Friday, 9 AM to 6 PM GMT+3.
• Compensation provided in USD.
• A supportive culture built on trust and professional development.
• Opportunities for growth and long-term collaboration with industry leaders.