First Line Analyst (German and English)

DCG is looking for a dedicated First Line Analyst to join our international team. This role is perfect for professionals who are fluent in both German and English and are eager to develop their career within a supportive, technology-focused environment.

Key responsibilities

• Communicate effectively with international customers via telephone and email on a daily basis.
• Utilize and improve your language skills while providing high-quality support.
• Gain valuable IT knowledge and participate in professional training and talent development programs.
• Collaborate within a friendly team environment where employee growth and well-being are prioritized.

Requirements

• Fluency in both German and English at a B2 level or higher.
• Previous experience in IT customer service or first-line technical support.
• Strong communication skills combined with a customer-focused mindset.
• Proficiency in MS Office tools and the ability to ask insightful questions to resolve technical issues.

What we offer

• Comprehensive private medical care package.
• Co-financing for sports and wellness activities.
• Constant support from a dedicated consultant to help you navigate your career path.
• Access to an employee referral program to help grow our team.