Field Services Vendor Manager

TRT Global Solutions is seeking a dedicated Field Services Vendor Manager to join our Technical Services department. In this role, you will be responsible for sourcing, assessing, and onboarding new service partners while maintaining strategic relationships to ensure alignment with our company objectives.

Key responsibilities

• Proactively source and onboard new service partners within assigned regions to ensure market value alignment.
• Manage the offboarding process for inactive service partners to maintain an accurate Service Partner Database.
• Handle annual contract renewals and manage the sourcing tasks required for new customer transitions.
• Ensure a minimum of three active service partners are available per customer location.
• Negotiate competitive rates with new partners and clearly communicate scope of work and SLA expectations.
• Complete onboarding tasks for five service partners per week and finalize transition tasks within established timelines.

Requirements

• Three to five years of industry experience with at least one year specifically handling IT system hardware break-fix operations.
• Proven experience in business development, sales, partnerships, or community management.
• Excellent negotiation skills and proficiency in MS Excel and Outlook.
• Strong written and verbal communication skills with the ability to interact effectively with international partners.
• Flexibility to work across different time zones depending on regional assignments.

What we offer

• The opportunity to work in a fully remote environment.
• Professional development within a global technical services team.
• Engagement in strategic vendor management and partnership building.