Field Case Manager

Cencora is a leading healthcare company dedicated to creating healthier futures for people and animals worldwide. As a Field Case Manager, you will play a vital role in our mission by coordinating patient care, managing therapy access, and ensuring seamless support for those navigating complex treatment journeys.

Key responsibilities

• Review patient files, treatment history, and provider documentation to confirm readiness for case action and next-step processing.
• Execute clinical and operational procedures to support patient enrollment, therapy coordination, and access to prescribed treatments.
• Audit case activity and documentation quality to identify discrepancies, process gaps, or delays in service delivery.
• Evaluate therapy access barriers and coverage issues to determine necessary escalations and resolutions.
• Coordinate effectively with healthcare providers, pharmacies, and internal teams to stabilize the patient journey and reduce therapy disruptions.

Requirements

• Bachelor's degree in business administration, pharmacy, or a related field, or equivalent professional experience.
• Minimum of 6 years of experience in healthcare, pharmacy, managed care, or clinical operations.
• Strong knowledge of patient support program workflows, therapy access pathways, and clinical documentation standards.
• Proven ability to interpret complex reimbursement information and navigate coverage processes.
• Excellent communication skills with the ability to provide clear guidance to patients, providers, and internal stakeholders.

What we offer

• Comprehensive health benefits including medical, dental, and vision coverage to support your physical well-being.
• Extensive wellness resources focusing on emotional, financial, and social health, including behavioral health solutions.
• Support for working families through paid parental leave, caregiver leave, and family building assistance.
• Robust professional development opportunities, including training programs, mentorship initiatives, and employee resource groups.