Executive Customer Success Leader

SecurityScorecard is the global leader in cybersecurity ratings, helping over 25,000 organizations monitor and mitigate digital risks. We are seeking a seasoned Executive Customer Success Leader to scale and modernize our global organization, ensuring a world-class experience for our enterprise clients.

Key responsibilities

• Lead, coach, and train a high-performing global team to ensure a unified and high-standard customer experience.
• Design and implement efficient, AI-driven processes to maintain an agile organization and automate customer health tracking.
• Drive deep operational accountability across the Customer Success organization and cross-functionally with Sales, Product, and Engineering.
• Orchestrate complex customer journeys and navigate the intricacies of large enterprise risk teams.
• Partner with the VP of Sales to ensure seamless handoffs and a consultative approach that prioritizes customer security challenges.

Requirements

• 12+ years of experience in enterprise software leadership with a focus on post-sales excellence and growth.
• 5+ years of experience specifically within the cybersecurity industry.
• Proven track record of managing high-value enterprise accounts and achieving consistent retention and expansion targets.
• Extensive experience handling 6 and 7-figure enterprise deals.
• Expertise in account planning and qualification methodologies such as MEDDPIC.

What we offer

• Competitive compensation packages including stock options.
• Comprehensive health benefits and parental leave programs.
• Unlimited PTO and tuition reimbursement opportunities.
• A culture recognized for innovation and employee engagement.