Enterprise Customer Success Manager

Creative Force is a fast-growing company building industry-leading software that is transforming creative operations for some of the world's largest brands and retailers. We are looking for an experienced Enterprise Customer Success Manager to join our team and help us take our customer success function to the next level.

Key responsibilities

• Own a portfolio of Enterprise accounts end-to-end, building long-term partnerships from go-live through renewal and beyond.
• Carry commercial outcomes for your book, including renewals, expansion, and upsell, while forecasting against your targets.
• Proactively assess account health and momentum to prioritize your time where it creates the most value.
• Run QBRs and executive business reviews that align stakeholders from end users to C-level sponsors around a shared roadmap.
• Navigate complex organizations, multi-threading across teams and seniority levels to build champions and manage executive sponsors.

Requirements

• Deep experience running high-touch Enterprise CS at large contract sizes or a strong background in commercial roles like Account Executive.
• Proven ability to own revenue, including expansion, upsell, and renewal outcomes.
• Strong communication skills with the ability to adapt your style for different levels, from end users to VPs and C-level executives.
• Ability to drive adoption with intention by building structured plans and connecting usage to business outcomes.
• Professional-level English fluency is a strict, non-negotiable requirement.

What we offer

• A fast-growing, exciting, and fun scaleup environment with a flat and transparent organizational structure.
• True work-life balance in a culture that values team members as people.
• A collaborative international environment with colleagues across Europe and the USA.
• Opportunities to influence processes, strategy, and the overall customer experience.