Enterprise Customer Success Manager (Korean speaking)

Teramind is a global leader in user behavior analytics and insider risk management, pioneering a predictive, AI-driven approach to safeguarding organizations. We are looking for an Enterprise Customer Success Manager who is fluent in Korean and English to act as a strategic partner to our most important clients, ensuring they derive maximum value from our solutions.

Key responsibilities

• Build and maintain strong, long-term relationships with enterprise customers, acting as the primary contact post-sale.
• Ensure successful onboarding of new customers by managing implementation timelines, training, and adoption strategies.
• Drive product adoption and utilization by aligning product capabilities with specific business objectives.
• Act as a customer advocate, representing their needs internally to influence product roadmaps and resolve issues.
• Own the customer renewal process by proactively identifying risks and ensuring high customer satisfaction.

Requirements

• Professional-level fluency in both Korean and English, both written and spoken.
• 5+ years of experience in a B2B customer-facing role, such as Customer Success or Account Management.
• Strong understanding of Customer Success frameworks and subscription lifecycle management.
• Experience with HubSpot and Customer Success software like ChurnZero.
• Ability to manage high-stakes conversations with diverse stakeholders.

What we offer

• Collaboration with a forward-thinking, global team where talent and new ideas are valued.
• Competitive compensation and clear career growth opportunities.
• Flexible paid time off to support work-life balance.
• Laptop reimbursement and ongoing professional development training.