Enterprise Apps Support Analyst

Signode, the Transit Packaging division of Crown Holdings, Inc., is seeking an Enterprise Apps Support Analyst to join their team. This role is focused on providing expert support to end users, ensuring they can utilize enterprise software programs efficiently to meet critical business objectives within the EMEA region.

Key responsibilities

• Field incoming incidents and problems from end-users while fulfilling service requests for enterprise applications.
• Record and document all problem-solving processes to maintain a comprehensive knowledge base.
• Communicate application issues effectively to key stakeholders and coordinate departmental training needs.
• Test fixes to ensure successful problem resolution and support the testing of new software applications.
• Maintain and enhance the overall performance of enterprise software systems.

Requirements

• Bachelor’s Degree in Computer Science or a related field.
• Minimum of 5 years of professional IT experience.
• Proven experience with ERP systems, with a strong preference for Microsoft Dynamics 365.
• In-depth knowledge of enterprise applications and Microsoft Dynamics modules.
• Excellent problem-solving, analytical, and interpersonal communication skills.

What we offer

• The opportunity to work in a fully remote environment within a global organization.
• Professional development through exposure to complex enterprise software ecosystems.
• A collaborative culture that values effective communication and technical expertise.
• The ability to influence business outcomes by optimizing software performance and user support.