Email Operations Team Manager

airSlate is a global SaaS technology company specializing in no-code workflow automation, electronic signature, and document management solutions. We are looking for a Senior Email Operations Team Manager to lead our email strategy and drive growth across our multi-product ecosystem.

Key responsibilities

• Define and execute the email and push notification strategy to drive LTV, retention, and expansion across all airSlate products.
• Manage and develop a team of email marketing specialists, setting priorities and coaching on execution quality.
• Translate behavioral signals and predictive churn scores into actionable segmentation logic and automated program triggers.
• Collaborate with data teams to own revenue attribution models and ensure email performance is accurately reflected at each funnel stage.
• Maintain and optimize automated email journeys, ensuring high deliverability and list health for a large subscriber base.

Requirements

• 5+ years of experience in email, retention, or lifecycle marketing, preferably within a B2B or B2C SaaS environment.
• Proven track record of owning end-to-end lifecycle programs, including strategy, journey design, and KPI management.
• Hands-on experience with major marketing automation platforms such as Braze, Iterable, or HubSpot.
• Strong analytical skills with the ability to derive insights from behavioral data and data-warehouse-sourced dashboards.
• Excellent cross-functional collaboration skills, with experience working alongside Product and Data Science teams.

What we offer

• Competitive compensation package including performance-based bonuses and stock options.
• Commitment to professional development through access to courses, conferences, and internal mobility opportunities.
• Comprehensive health and well-being benefits, including dedicated company-wide Mental Health Days.
• A supportive, family-friendly culture that values open communication and transparent dialogue across all levels of the organization.