eCommerce Operations Consultant – Remote Work Type

Directio is a global IT services company that accelerates digital transformation for FMCG, retail, and automotive clients. We are currently seeking an eCommerce Operations Consultant to join our team and support enterprise B2B and B2C platforms in a fully remote environment.

Key responsibilities

• Monitoring daily eCommerce platform operations and business transactions to ensure stability.
• Managing the complete order lifecycle, including fulfilment, shipment tracking, returns, and customer issue resolution.
• Providing L1/L2 operational and production support for Adobe Commerce, Shopify, and BigCommerce platforms.
• Coordinating operational activities with global business, warehouse, logistics, and technical support teams.
• Analyzing production issues, preparing incident reports, and conducting Root Cause Analysis.
• Supporting User Acceptance Testing, business validation, and production readiness activities.

Requirements

• 3–8 years of professional experience supporting eCommerce platforms like Adobe Commerce, Shopify, or BigCommerce.
• Strong understanding of order management, logistics, customer service operations, and payment flows.
• Proficiency with ticketing and work management tools such as Jira, ServiceNow, or Azure DevOps.
• Strong analytical, communication, and stakeholder management skills.
• Fluency in both English and Spanish, both written and spoken.
• Ability to work in rotational shifts to support global operations.

What we offer

• Access to professional training and development opportunities.
• Comprehensive private healthcare package.
• Multisport card benefits.