Dynamics 365 CRM Consultant

About TechTorch

TechTorch is a high-growth enterprise technology consultancy that partners with the world’s leading private equity-backed businesses. We deliver AI-powered solutions, accelerators, and data-driven transformation initiatives that drive measurable value at speed and scale.

Our mission is to redefine enterprise technology consulting for private equity. We combine the agility of a scale-up with the discipline and rigor demanded by the most sophisticated investors and operators.

TechTorch was founded by seasoned leaders — including former Bain consultants, CIOs, and tech executives — with deep expertise in technology, transformation, and value creation. We are not a typical startup. We were built to succeed and to deliver results that matter.

About the Team

TechTorch teams are at the forefront of delivering enterprise technology solutions that help our clients transform their operations, unlock growth, and achieve their investment theses. We combine deep product and domain expertise with a business-first mindset, enabling us to design and deliver solutions that align with client priorities and timelines.

Our teams operate globally, collaborating across disciplines — from AI and data to enterprise systems and digital transformation — to deliver high-impact outcomes.

About the Role

As a Dynamics 365 CRM Consultant, you will play a hands-on role in designing, configuring, and customizing Dynamics 365 CRM solutions to support business transformation for private equity-backed organizations. You will work directly with clients and internal teams to gather requirements, optimize business processes, and deliver scalable, user-friendly CRM solutions.

This is a highly technical, delivery-focused position that blends consulting, configuration, and development expertise — ideal for professionals who are equally comfortable discussing architecture and building custom solutions.

What You’ll Do

• Lead the configuration, customization, and deployment of Dynamics 365 CRM solutions (Sales, Customer Service, Marketing, or related modules).
• Translate business requirements into detailed solution designs that leverage out-of-the-box functionality and custom development where needed.
• Develop custom plugins, workflows, Power Automate flows, and integrations using Power Platform and Azure components.
• Design and implement integrations with external systems via APIs, middleware, or data pipelines.
• Customize forms, views, dashboards, and reports to optimize user experience and data visibility.
• Conduct system testing, user training, and post-deployment support to ensure seamless adoption.
• Work closely with business analysts, data engineers, and developers to ensure data consistency and integration across platforms.
• Apply strong hands-on technical skills to troubleshoot and optimize existing CRM environments.
• Document configurations, processes, and technical specifications for ongoing maintenance and governance.

Who You Are

We’re looking for high-caliber professionals who meet the minimum requirements for the role and share our values and mindset.

• 3+ years of hands-on experience configuring Dynamics 365 CRM or Power Platform solutions.
• Proficient in Dynamics 365 modules such as Sales, Customer Service, or Marketing.
• Strong knowledge of customization and configuration, including entities, forms, business rules, workflows, and security models.
• Skilled in developing custom code using C#, JavaScript, and Power Automate.
• Experience integrating Dynamics CRM with external applications using REST APIs, Azure Logic Apps, or middleware tools.
• Familiarity with Power Apps, Power BI, and Dataverse.
• Solid understanding of CRM data models and relational data design.
• Experience working in Agile delivery environments.
• Excellent communication and stakeholder management skills.
• Microsoft Certified: Power Platform Functional Consultant Associate or Dynamics 365 certification nice to have.

Our Values

• Client First — We focus relentlessly on delivering outcomes that create value for our clients.
• We, Not Me — We win together. Collaboration drives transformation at scale.
• Get Stuff Done — We execute with speed and precision — because in PE, time matters.
• AI First — We embed AI at the core, enabling scalable, high-leverage solutions.
• Own It — We take accountability for results, delivering on what we promise.
• Agile mindset — We adapt quickly and proactively seek better ways to move forward.

What We Offer

• Opportunity to work at the intersection of enterprise technology, data, and AI.
• Exposure to high-impact projects with leading private equity and Fortune 500 clients.
• Hands-on work with advanced Dynamics 365 CRM and Power Platform solutions.
• A fast-paced, global environment focused on delivery excellence.
• Professional development, certifications, and career growth opportunities.
• Flexible, remote-first work culture.