Director, Digital Transformation (Telecom)

Bounteous is seeking a Director of Digital Transformation to lead strategic advisory engagements within the telecommunications sector. This role focuses on driving digital channel shifts, personalization strategies, and B2B growth initiatives, ensuring that strategic recommendations are successfully implemented and adopted by clients.

Key responsibilities

• Own the strategic vision for client digital growth priorities, including funnel optimization, customer identity, and API monetization.
• Lead personalization transformation engagements, moving toward individual user-level segmentation on accelerated timelines.
• Translate complex business and financial data, such as ARPU/ARPA trends and digital channel mix, into compelling narratives for executive and board-level audiences.
• Partner with technical and delivery teams to ensure strategic recommendations are executable and aligned with organizational constraints.
• Identify and prioritize new strategic opportunities within existing client relationships to expand commercial scope.

Requirements

• Consulting experience from a top-tier strategy or digital transformation firm at a senior level.
• Deep expertise in telecom economics, including churn analysis, digital channel-mix modeling, and identity modernization.
• Proven track record of delivering personalization transformations and overseeing the implementation of digital capabilities.
• Strong ability to build and defend board-level financial narratives and facilitate executive workshops.
• Demonstrated success in independently identifying and converting strategic opportunities into expanded client engagements.

What we offer

• Opportunity to lead high-impact digital transformation programs for major telecommunications clients.
• Collaborative environment working alongside expert delivery and technical teams.
• Exposure to cutting-edge digital capabilities, including AI-driven personalization and API-based monetization models.
• Professional growth through complex, high-stakes strategic advisory work.