Director, Client Executives

AffirmedRx is dedicated to improving healthcare outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are seeking a Director of Client Executives to lead our team in managing strategic relationships, contract economics, and renewal outcomes for our most complex, high-value health plan clients.

Key responsibilities

• Lead, coach, and develop a team of Client Executives responsible for C-suite relationships, renewal strategy, and performance guarantees.
• Serve as the executive-level relationship owner for key benefits consultants and brokers, ensuring they have a dedicated advocate within our organization.
• Own retention and renewal performance for the strategic book of business, personally engaging on the highest-value or highest-risk renewals.
• Coordinate with cross-functional teams, including Clinical Consultants and Operations, to resolve client issues and ensure a unified client experience.
• Design and implement account-transition playbooks and contribute to organizational design as the team scales.

Requirements

• Bachelor's degree in Business, Healthcare Administration, or a related field, or equivalent professional experience.
• Over 10 years of progressive experience in strategic account management or client success within a PBM, health plan, or managed-care environment.
• At least 3 years of experience directly leading and developing a team of account executives or client success professionals.
• Proven track record of client retention, renewal, and revenue growth on complex, multi-stakeholder accounts.
• Strong understanding of PBM economics, contract structures, and performance guarantees.
• Excellent executive presence and communication skills suitable for C-suite audiences.

What we offer

• The opportunity to drive industry change in pharmacy benefits management while delivering high-quality patient outcomes.
• A supportive culture where team growth is prioritized as a foundation for business success.
• Competitive compensation package including comprehensive health, dental, and vision benefits.