Director Account Management

Pharmacy Data Management, Inc. (PDMI) is seeking a Director of Account Management to lead the transformation of our client partnership model. This role is pivotal in evolving our account management function into a proactive, insight-driven organization that supports scalable growth and delivers exceptional client outcomes.

Key responsibilities

• Develop and implement a scalable Account Management operating model, including role structure, account segmentation, and performance expectations.
• Drive the evolution of client engagement from transactional reporting toward a consultative partnership that demonstrates measurable business value.
• Establish a culture of ownership and strategic thinking by implementing clear coaching frameworks and performance management practices.
• Standardize processes for managing client relationships, including quarterly business reviews, renewals, and overall account governance.
• Collaborate cross-functionally with Product, IT, and Operations to advocate for client needs and enhance the overall service experience.

Requirements

• Bachelor’s degree in business, communications, healthcare administration, or a related field.
• Minimum of 8 years of experience in account management or customer success, preferably within a healthcare IT or technical environment.
• At least 5 years of experience leading and developing high-performing, client-facing teams.
• Proven track record in driving client retention, growth, and managing complex client lifecycle processes.

What we offer

• Opportunity to contribute to meaningful work that improves healthcare quality and efficiency.
• A collaborative and supportive environment with passionate professionals.
• Fully remote work arrangement with a company recognized for its positive workplace culture.