Digital Service Advisor

Westland Insurance Group Ltd is seeking a dedicated Personal Lines Digital Service Advisor to join our team. This fully remote role is an excellent opportunity for a licensed professional to contribute to our national insurance programs while working in a supportive and growth-oriented environment.

Key responsibilities

• Communicate with prospects and clients to determine and provide the best possible coverage and customer service.
• Build and maintain strong client relationships through proactive contact via email and phone.
• Develop new business opportunities by binding new policies and cross-selling personal insurance products.
• Support clients throughout the claims process and manage policy renewals to ensure high retention.
• Collaborate with team members to develop effective procedures and ensure excellent service delivery.

Requirements

• Mandatory RIBO license.
• Minimum of 2 years of brokerage-based personal insurance experience.
• Strong knowledge of personal lines insurance products and coverages.
• Commitment to professional development, including pursuing CAIB or CIP designations.
• Ability to work on a rotating schedule, excluding weekends.

What we offer

• An open, flexible, and welcoming remote workplace.
• Significant opportunities for professional growth and learning.
• Autonomy to drive your own success within an inclusive culture.
• A comprehensive rewards program supporting financial, physical, and mental health.
• Flexible paid Values Days and dedicated paid Volunteer Days to support causes that matter to you.