Digital Program Manager, Customer Success

Doppel is a rapidly growing Series C startup building the future of social engineering defense. We are looking for a Digital Program Manager to join our Customer Success team and help us scale our digital programs, reporting infrastructure, and operational processes to ensure our customers realize maximum value.

Key responsibilities

• Design and optimize digital customer journeys across the entire lifecycle, including onboarding, adoption, and renewal readiness.
• Develop scalable reporting dashboards to track customer health, product usage, and program effectiveness.
• Partner with cross-functional teams to accelerate AI feature adoption through targeted campaigns and education.
• Automate repetitive Customer Success workflows and build repeatable playbooks for scaled customer segments.
• Analyze customer data to identify trends, risks, and growth opportunities, translating insights into actionable recommendations.

Requirements

• 3+ years of experience in Customer Success Operations, Program Management, or a related SaaS function.
• Strong analytical skills with experience building dashboards and interpreting data from CRM and product analytics tools.
• Proven ability to manage complex, cross-functional programs with measurable business outcomes.
• Experience with customer engagement or lifecycle marketing platforms.
• Excellent communication skills and the ability to thrive in a fast-moving, high-growth environment.

What we offer

• Competitive compensation and meaningful equity.
• A fully remote work environment.
• Comprehensive health benefits, PTO, and parental leave.
• The opportunity to help define the future of Customer Success at a leading cybersecurity startup.