Digital Agency Operations Director

Jumpfactor is an 8-time Growth500 agency that has driven over $1.9 billion in client revenue for MSP and B2B tech companies. We are currently scaling rapidly and seeking a highly skilled Operations Director to oversee our end-to-end agency operations across SEO, Content, Web, Paid, Email, Social, and Design.

Key responsibilities

• Lead 8 functional heads and a team of 70 members to ensure elite execution and consistent delivery quality.
• Drive overall KPI performance and maximize client ROI through strategic operational oversight.
• Manage capacity planning, hiring processes, and overall agency profitability.
• Enforce standard operating procedures, playbooks, and maintain high levels of team accountability.
• Remove operational roadblocks and ensure that all departments meet performance benchmarks.

Requirements

• Minimum of 8 years of professional experience, with at least 4 years in marketing or project management.
• Proven track record of managing teams of 10 or more, with experience scaling teams between 50 and 100 people.
• Strong expertise across various digital channels including SEO, paid media, and web development.
• Demonstrated success operating within $15M to $50M+ revenue environments.
• Highly organized, data-driven mindset with a strong focus on systems and KPI management.

What we offer

• Fully remote work environment within a high-performance, fast-growing team.
• Significant opportunities for professional growth in a company with a 5X growth trajectory.
• Access to paid learning and development programs to further your career.
• High level of ownership and the ability to make a tangible impact on agency success.