DevOps Customer Support Engineer

Jobgether is seeking a skilled DevOps Customer Support Engineer to join a fully remote, international team. In this role, you will act as a bridge between complex cloud infrastructure and customer success, helping engineering teams troubleshoot and optimize their infrastructure and platform workflows.

Key responsibilities

• Provide expert technical support across multiple channels, including Slack, email, and live calls, to resolve complex infrastructure challenges.
• Investigate and reproduce customer-reported issues by analyzing logs, APM traces, and infrastructure run histories.
• Troubleshoot SaaS and self-hosted environments, including networking, TLS, and Infrastructure as Code implementations like Terraform and Terragrunt.
• Collaborate closely with Product and Engineering teams to escalate complex bugs and contribute to the improvement of internal documentation.
• Manage multiple support cases simultaneously while maintaining clear communication and meeting response time targets.

Requirements

• 2–4 years of experience with DevOps technologies, CI/CD pipelines, and Infrastructure as Code.
• Hands-on experience with major cloud providers such as AWS, GCP, or Azure.
• Strong proficiency in Linux environments and a proven ability to diagnose and resolve infrastructure-related issues.
• Excellent analytical skills with the ability to explain complex technical concepts to users of varying expertise.
• Strong written and verbal communication skills in English and a proactive, customer-focused mindset.

What we offer

• A fully remote work environment that supports a healthy work-life balance.
• Opportunities for professional growth in the fields of cloud infrastructure and automation.
• A collaborative culture working alongside talented professionals in a global team.
• The chance to make a direct impact on the reliability and efficiency of customer workflows.