Delivery Manager / Portfolio Manager

Join Miquido as a Delivery Manager and help us efficiently manage a project portfolio, build long-term client relationships, and grow the profitability of the solutions we deliver!

🚀 About the role

As a Delivery Manager, you'll take ownership of a portfolio of projects, leading  teams of up to 50 people in total. you'll oversee the delivery at the portfolio level, ensuring consistency, efficiency, profitability, team and client satisfaction. You'll also be responsible for maintaining and growing relationships with existing clients, including the contractual side (agreements, SOWs, purchase orders) and renewals.

We're looking for a seasoned leader  with proven experience in delivery management who can step into this role at full capacity from day one. You're comfortable talking to clients at the executive level (CxO/VP/Director), understand project pricing and P&L models, and know how to mentor Project Managers.

Tasks

• Managing an assigned portfolio of projects

• Monitoring portfolio and project status, with proactive escalation prevention and early issue identification

• Ensuring consistency, efficiency, and profitability of delivery across the portfolio, in line with enterprise risk-management practices (proactive risk identification, mitigation, and transparent reporting)

• Reporting portfolio results to the Head of Delivery (e.g. % of projects on time and on budget, gross margin, client NPS)

• Overseeing and mentoring Project Managers and Team Leads, with a focus on leadership and soft skills

• Building and maintaining trusted relationships with client executives (CxO/VP/Director)

• Leading renewals and contract extensions, and owning the contractual side (SOWs, purchase orders)

• Driving portfolio growth through identifying upsell/cross-sell opportunities within managed accounts, and taking part in the pre-sales process

• Calculating profitability (P&L) for offers and reviewing them for delivery feasibility

• Implementing and improving delivery methodologies (Scrum, Kanban, and others) and AI-driven process improvements

• Collaborating with the Resource Management team on team allocations, resource planning, and staffing/workforce strategy aligned with portfolio demand and growth plans

• Contributing to company-wide delivery and leadership initiatives, promoting best practices and continuous improvement

• Stepping in to directly manage projects in exceptional situations (e.g. covering for a Project Manager during leave)

Must have

• Minimum 8 years of experience in IT project management

• Experience managing teams of at least 25 people

• Knowledge of pricing models, project P&L, margin, utilization, and forecasting

• Proficiency working with enterprise clients (pre-sales, presentations, negotiations)

• Strong, hands-on knowledge of Agile methodologies (Scrum, Kanban, and others)

• A proven track record of successful project delivery, including fixed-price projects

• Experience in building trusted-advisor relationships with senior client stakeholders, including C-level and VP-level executives

• Ability to mentor and develop Project Managers and Team Leads (leadership and soft-skills coaching)

• Strong negotiation and communication skills at the management level

• English at a minimum C1 level

• Ability to lead strategic discussions on delivery roadmaps, operating models, risks, constraints, and long-term technology direction

Nice to have

• Certifications such as PMBoK, Prince2, Agile, or risk management

• Based in Kraków or the surrounding area (or open to occasional travel for in-person workshops and meetings at our Kraków office)

What do we offer?

• Be part of a talented, creative, and experienced team

• Contribute to projects for clients around the world

• Work with a schedule that fits your lifestyle

• Private health insurance, MultiSport card, HearMe platform, and more

• Work your way — we follow a flexible approach and don't have a strict office or hybrid work policy

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The controller of your personal data is Miquido Spółka z ograniczoną odpowiedzialnością sp. k. with its seat in Krakow, Zabłocie 43a, 30-701 Kraków, Poland (“Miquido”, “We”, “Our” or “Us”). See more