Decision Support Analyst (US time)

Acxiom is a global leader in customer intelligence and data management, helping brands create meaningful experiences through data-driven solutions. We are looking for a Decision Support Analyst to join our team and support our clients by managing complex campaign processes and business intelligence tools during US business hours.

Key responsibilities

• Act as the primary point of contact for clients regarding business solution definitions and campaign management processes.
• Execute and analyze complex decision support processes to measure campaign efficiency, data accuracy, and operational performance.
• Audit post-production changes to ensure full compliance with service level agreements and project requirements.
• Provide expert consultation, support, and training to internal teams and clients on campaign management tools.
• Identify, document, and implement code changes while maintaining high standards of data integrity and system performance.

Requirements

• Advanced knowledge of solution management and strong proficiency in SQL and campaign management tools.
• Solid understanding of relational database design and application principles.
• Excellent English communication skills with a proven ability to manage client relationships and resolve complex technical issues.
• Strong attention to detail and a proactive approach to monitoring and auditing processes.
• Experience with Snowflake or Adobe Campaign Classic is considered a significant advantage.

What we offer

• Permanent employment contract from the start.
• Comprehensive benefits package including a cafeteria system, private medical care, and life insurance.
• Access to extensive professional development resources, including online technical libraries and certification training.
• Lunch card for use in restaurants and cafes, plus additional perks like language classes and volunteering opportunities.