Data Analyst – Middle

SOFTSWISS is expanding its analytics team and is looking for a Data Analyst to help gain full visibility into the performance of our products. This role focuses on analyzing key product and business metrics, user behavior, and performance changes to provide actionable insights for our teams.

Key responsibilities

• Analyze key product and business metrics, including user activity, retention, conversion, and revenue-related KPIs.
• Study user behavior across the customer journey through cohort, funnel, and lifecycle analysis.
• Extract, join, and prepare data for analysis using SQL.
• Build and maintain reporting and BI dashboards to support product and management needs.
• Investigate anomalies and performance deviations to identify problems and diagnose root causes.

Requirements

• 3+ years of experience as a Data Analyst, Product Analyst, or Operations Analyst.
• Strong analytical thinking with the ability to interpret numbers in a business context.
• Solid understanding of core analytics concepts such as funnels, cohorts, and retention.
• Confident SQL skills, including joins, aggregations, and window functions.
• Proficiency in BI tools, ideally Tableau, along with fluent Russian and B2 English skills.

What we offer

• Full-time remote work opportunities.
• Private insurance and a comprehensive mental health program.
• Sports program compensation and free online English lessons.
• Access to training, internal workshops, and international professional conferences.
• Generous referral program and additional paid time off.