CX Specialist

Prosper Health is on a mission to make life happier and healthier for autistic and neurodivergent adults by delivering specialized mental health services. We are looking for a dedicated Client Experience Specialist to join our mission-driven team and provide exceptional support to our clients.

Key responsibilities

• Serve as the primary point of contact for clients across email, phone, and text, providing prompt, thoughtful, and personalized support.
• Build trusted relationships with clients by creating a supportive, affirming experience throughout their journey with Prosper.
• Partner cross-functionally to resolve client questions efficiently, coordinating with clinical and operations teams when needed.
• Identify recurring client feedback and pain points, proactively recommending improvements that enhance the overall client experience.
• Create and maintain documentation and communication best practices as we continue to scale.

Requirements

• 2–5 years of experience in a client-facing, customer support, or client success role, ideally in a fast-paced startup or healthcare environment.
• Exceptional written and verbal communication skills, with the ability to communicate clearly, empathetically, and professionally.
• Naturally organized and detail-oriented, with the ability to manage multiple priorities effectively.
• Resourceful and proactive approach to problem-solving, with the ability to navigate ambiguity.
• Passion for delivering exceptional client experiences and improving outcomes for autistic adults.

What we offer

• A culture that balances thoughtfulness, kindness, and high-performance.
• The opportunity to work in a mission-driven environment where you can directly impact the lives of neurodivergent adults.
• A collaborative team that values feedback, continuous improvement, and high standards.