CX & Service Designer

Andersen is seeking a CX & Service Designer to join a project focused on developing a digital travel and events platform. You will play a key role in unifying legacy systems and delivering a seamless, end-to-end customer experience through innovative service design.

Key responsibilities

• Define the service design strategy and end-to-end customer experience vision for the platform.
• Translate business goals and user needs into a clear, prioritized service design roadmap.
• Lead research activities and convert insights into journey maps, service blueprints, and value propositions.
• Orchestrate service design across multiple product streams to ensure a consistent customer experience.
• Drive alignment with product, architecture, engineering, and program leadership teams.

Requirements

• 5+ years of experience in CX, Service Design, or UX Design, particularly within complex B2B or operations-heavy enterprise platforms.
• Proven leadership experience managing cross-functional teams and driving service design strategy for large-scale transformation programs.
• Strong ability to align stakeholders across multiple international regions.
• Expertise in using service blueprints, journey maps, and value proposition design to shape platform-level direction.
• Excellent workshop facilitation, stakeholder management, and communication skills with at least Upper-Intermediate English proficiency.

What we offer

• Opportunities to work with global industry leaders and participate in a wide range of professional development programs.
• Access to an extensive internal knowledge base covering diverse technical and management topics.
• A supportive environment that encourages mentorship and career growth, whether as a technical specialist or a manager.
• Participation in professional meetups and a compensation program for international certifications.