Customer Transformation Specialist

Koronet is looking for a Customer Transformation Specialist to help our clients derive maximum value from our platform by optimizing their operational workflows. You will act as a bridge between our customers and our product development team, focusing on delivering tangible outcomes rather than just completing tasks.

Key responsibilities

• Understand customer operations, including buying, selling, and inventory management, to identify and resolve friction.
• Guide customers toward practical behavior changes that increase the value they receive from our platform.
• Lead discovery sessions to uncover deep-seated constraints and provide honest, transparent advice on platform capabilities.
• Drive adoption through rigorous testing and clear evidence of progress.
• Share actionable field insights with Product, Support, Marketing, and Sales teams to influence product strategy.

Requirements

• Proven experience in Customer Success, Account Management, or B2B operational transformation.
• Fluent English communication skills with the ability to lead difficult conversations.
• Strong organizational skills and a collaborative mindset focused on company goals.
• Ability to handle objections with curiosity and use them as feedback for improvement.
• Experience in the floriculture industry is considered a strong plus.

What we offer

• An independent, flexible, and versatile role within a fast-growing international organization.
• A fully remote working environment that supports global collaboration.
• Commitment to continuous learning and professional growth, including financial assistance for certifications.
• An ownership-driven culture where you are empowered to make a real impact.