Customer Support Specialist with German

Autenti is seeking a dedicated Customer Support Specialist to join our team and provide exceptional service to users of our platform. We value emotional intelligence, empathy, and active listening, and we are looking for someone who is passionate about creating a positive experience for our customers.

Key responsibilities

• Supporting customers in discovering and using the features of our SaaS platform.
• Resolving customer issues via email, chat, and phone.
• Actively contributing to improving customer service standards.
• Identifying root causes of reported issues and collaborating with internal teams to eliminate them.
• Creating and maintaining articles for our knowledge base.

Requirements

• Experience in customer-facing roles within SaaS or e-commerce environments.
• Strong problem-solving skills and confidence in handling customer requests.
• German at a professional working level (spoken and written).
• English at a minimum B2 level.
• Ability to explain complex issues in a clear, simple, and understandable way.

What we offer

• A supportive, experienced team you can always rely on.
• Full onboarding and work in a small, close-knit support team.
• Employment contract (UoP).
• Multisport card and private medical care.
• Fully remote work environment.