Customer Support Specialist (Remote) Gross salary: 5,500–7,000 PLN

SR Consulting is an international team building specialized software for influencer marketing agencies. We are looking for a dedicated Customer Support Specialist to join our remote team and help our global clients manage their business operations effectively.

Key responsibilities

• Communicate with customers worldwide via written channels including WhatsApp, Intercom, and Telegram.
• Investigate technical issues to identify root causes and provide clear, actionable solutions.
• Reproduce bugs and document them thoroughly for our engineering team to ensure efficient resolution.
• Maintain proactive communication with users to keep them informed throughout the support process.
• Collaborate closely with product and development teams to identify patterns and improve overall software quality.

Requirements

• Strong written and spoken English skills (B2+ level) to ensure clear communication with clients and the team.
• Genuine interest in how software functions and a natural curiosity for troubleshooting technical behaviors.
• High sense of ownership and reliability, ensuring that every ticket is followed through to completion.
• Ability to thrive in a fast-paced environment where product updates and changes occur frequently.
• German language proficiency (B1+) is considered a significant advantage.

What we offer

• Fully remote work environment allowing you to work from anywhere you feel most comfortable.
• Flexible shift options with a choice between morning or afternoon hours to suit your lifestyle.
• Real autonomy and the opportunity to make a direct impact on a growing product with active, paying customers.
• A collaborative culture where team members support each other and focus on meaningful results.