Customer Support Specialist

Medallion is a rapidly growing healthcare technology company dedicated to streamlining provider operations through an innovative platform that automates licensing, credentialing, and payer enrollment. We are seeking a dedicated Customer Support Specialist to serve as the primary point of contact for our users, ensuring they receive exceptional assistance while navigating our complex healthcare workflows.

Key responsibilities

• Own customer issues from initial inquiry through to final resolution, ensuring high satisfaction.
• Manage a high-volume support queue while providing timely, accurate, and thoughtful responses via email and support tools.
• Collaborate closely with Customer Success, Product, Engineering, and Operations teams to troubleshoot complex challenges and coordinate escalations.
• Develop deep expertise in the Medallion platform and healthcare credentialing processes to anticipate customer needs.
• Identify recurring trends in support inquiries and recommend improvements to product documentation and internal workflows.

Requirements

• 3+ years of experience in customer support, ideally within the healthcare, digital health, or SaaS sectors.
• Hands-on experience with payer enrollment, credentialing, or related healthcare operations.
• Excellent written communication skills with the ability to explain complex technical or regulatory information clearly.
• Proven ability to manage high volumes of inquiries using ticketing platforms like Intercom.
• Strong problem-solving skills and proficiency with Google Workspace tools.

What we offer

• Opportunity to work at a top-tier, fast-growing healthcare technology company.
• A collaborative environment that values proactive, solutions-oriented team members.
• Comprehensive benefits package including equity.
• Full remote work environment allowing for professional growth within a mission-driven organization.