Customer Support Specialist

Skylum empowers millions of photographers to create incredible images through award-winning photo editing software that combines AI-powered automation with full creative control. We are looking for a dedicated Customer Support Specialist to join our team and help make photo editing enjoyable, easy, and accessible for everyone in a fully remote environment.

Key responsibilities

• Handle and resolve all customer complaints and requests primarily through chat and email channels.
• Analyze and assess customer needs to provide effective solutions and support.
• Deliver information about product benefits to assist potential customers in their purchasing decisions.
• Maintain high standards of service while working in a structured shift-based environment.

Requirements

• At least 6 months of professional experience in a Customer Support role.
• Upper-intermediate English proficiency is mandatory for effective communication.
• Excellent interpersonal skills and a high level of personal responsibility.
• A positive attitude and a proactive approach to problem-solving.

What we offer

• A unique opportunity to contribute to award-winning photo editing tools alongside a strong, professional team.
• Access to an educational allowance and language classes in English, German, and Polish to support your professional development.
• Comprehensive medical insurance and 21 days of paid sick leave per year.
• 21 days of paid vacation annually and regular team-building activities to foster a great company culture.