Customer Support Specialist

JustMarkets is looking for a dedicated Customer Support Specialist to join our remote team. In this role, you will be responsible for resolving client queries professionally and providing exceptional support through various communication channels to ensure our English-speaking clients receive timely and effective assistance.

Key responsibilities

• Respond to and communicate with clients to understand and service their needs via live chat, email, and phone.
• Analyze customer data to make appropriate recommendations and provide effective problem resolutions.
• Resolve product or service concerns by determining the cause, selecting the best solution, and following up to ensure resolution.
• Facilitate positive long-term relationships with clients and effectively diffuse conflict.
• Contribute to team goals by accomplishing related tasks and maintaining high quality standards.

Requirements

• Proficiency in speaking and writing in English and Ukrainian.
• Strong interpersonal skills with a high level of professionalism and attention to detail.
• Ability to identify problems and present solutions clearly in both verbal and written formats.
• Reliable technical setup including a stable internet connection and a laptop meeting specific performance requirements.

What we offer

• 160 paid vacation hours per year and 10 paid sick leave shifts.
• Medical insurance provided after the successful completion of the probation period.
• Financial support for professional education and language learning.
• Compensation for sports subscriptions or sports equipment to support your well-being.