Customer Support Specialist (global)

beehiiv is the all-in-one newsletter and creator platform powering the next generation of media companies and independent voices. We are looking for a dedicated Customer Support Specialist to join our hyper-growth team and help creators launch, grow, and monetize their newsletters.

Key responsibilities

• Act as the main point of contact for customer escalations to drive proactive and timely resolutions.
• Work with customers throughout their entire lifecycle, from onboarding to ongoing support and renewals.
• Create and maintain thorough documentation and processes to assist users and improve internal workflows.
• Build reusable assets, such as prompts and automations, to increase team efficiency.
• Collaborate with Sales and Product teams to advocate for the customer and drive cross-functional initiatives.

Requirements

• 3+ years of experience in a similar customer support role.
• Prior experience working with Zendesk and other support tools.
• Strong technical problem-solving skills and an ownership mentality.
• Demonstrated experience using AI to refine workflows or automate repetitive tasks.
• Excellent communication, listening, and writing skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

What we offer

• Competitive salary and stock options.
• Comprehensive health, dental, and vision insurance.
• 401(k) employer match.
• Unlimited PTO with a mandatory 10-day minimum.
• Annual in-person team retreats and monthly wellness days.
• Unlimited book budget for professional development.