Customer Support & Sales Agent ( Fiber Arts Specialist)| E-commerce | Remote

Foxelli Group is a dynamic e-commerce company building a tribe of curious builders and ambitious minds. We are looking for a Customer Support & Sales Agent who is a true Fiber Arts Specialist to join our team and provide exceptional service to our crafting community.

Key responsibilities

• Deliver friendly and solution-oriented support via phone, chat, and email.
• Conduct structured phone interviews with potential customers to assess needs and recommend products.
• Drive upsells by identifying value-aligned opportunities.
• Resolve customer issues with calmness, care, and follow-through.
• Record feedback and flag trends to help the team improve our services.

Requirements

• Fluent or near-native spoken English with clear, professional communication.
• Hands-on experience with quilting, crochet, and knitting to discuss patterns and techniques.
• Proven background in phone-based customer support or upselling.
• Strong emotional intelligence, active listening, and the ability to build trust quickly.
• Reliable computer and high-speed internet connection.

What we offer

• Full flexibility in a fully remote setting.
• Personal development budget for your professional growth.
• Generous paid time off, including parental leave and vacation days.
• Budget for your home office setup to ensure comfort.
• Strong company culture and a network of unique individuals.