Customer Support Representative - Resware

Qualia is a leading real estate technology company dedicated to transforming the home buying and selling experience through a secure and transparent digital closing platform. We are currently seeking a Customer Support Representative for our Resware product to provide exceptional service and support to our diverse user base.

Key responsibilities

• Provide timely and satisfactory customer service by identifying issues, recommending solutions, and offering effective workarounds.
• Assist with testing and troubleshooting, acting as a bridge between our customers and the technical support and engineering teams.
• Deliver focused training on the proper use of our software to address specific customer inquiries and operational challenges.
• Maintain high productivity and quality standards while ensuring the stewardship of sensitive customer information.

Requirements

• One to two years of direct experience working within the real estate, title, or escrow industry.
• Strong software proficiency and a natural inclination for troubleshooting technical tools.
• Excellent verbal and written communication skills with the ability to interact professionally with all levels of stakeholders.
• Proven experience in customer service or support roles, specifically handling inquiries via phone and email.

What we offer

• Comprehensive health plans and a 401k program to support your long-term well-being.
• A flexible time off policy and parental leave to prioritize your personal and family life.
• Robust professional development opportunities and a structured online onboarding program.
• A collaborative, mission-driven environment that values diverse perspectives and fosters personal growth.